Angel (company)

Angel.com
Type Subsidiary of Microstrategy (NASDAQ: MSTR)
Industry Telecom
Founded 1999
Headquarters McLean, VA
Key people David Rennyson (President & COO)
Website www.angel.com

Angel is a American telecommunications company supplying interactive voice response, call center technology, and voice applications to businesses over the internet using the software as a service model. Angel is a subsidiary of MicroStrategy. Angel technology integrates with products from both MicroStrategy and Salesforce.com.[1]

History

Angel was developed by the CEO of MicroStrategy Michael J. Saylor, in 1997 as DSS Telecaster and DSS Broadcaster [2] and were then merged into Angel.com. Moving away from the original telecaster idea, the company signed its first small business customers at the end of 2001 as a provider of hosted interactive voice response. Angel.com was incorporated on April 30, 2008.

In 2009, Dave Rennyson, former VP of Sales at Angel, was named President and COO [3] replacing long-time CEO Michael Zirngibl. In 2011, Angel introduced Voice for Twitter [4] Voice for Facebook,[5] and Voice for Chatter,[6] applications that add voice capabilities to the popular social networks and Salesforce.com's internal social network, Chatter.

Angel.com shed the ".com" from its publicly branded name in August 2010 in an effort "to support its ongoing large-enterprise customer base"[7] and remove legacy ties to the .com names that were popular 10 years earlier.

References

  1. ^ Hickey, Andrew. "Dreamforce 2011: 8 New Cloud, Social, Mobile Products To See". CRN. http://www.crn.com/slide-shows/cloud/231600385/dreamforce-2011-8-new-cloud-social-mobile-products-to-see.htm;jsessionid=VtThr9QxLdCN8vDVVy+LgA**.ecappj03?pgno=5. Retrieved 11 November 2011. 
  2. ^ "Microstrategy Telecaster Delivers E-Business Intelligence to Customers Directly Via the Telephone". http://www.tgc.com/dsstar/99/0921/101008.html. Retrieved November 11, 2011. 
  3. ^ "David Rennyson Named as New President and COO of Angel.com". Virtual Call Center. http://www.virtual-call-center.net/blog/2011/01/06/david-rennyson-named-as-new-president-and-coo-of-angel-com/. Retrieved November 11, 2011. 
  4. ^ Crandell, Christine. "An Angel Brings Voice to Twitter". Forbes. http://www.forbes.com/sites/christinecrandell/2011/09/11/an-angel-brings-voice-to-twitter-2/. Retrieved 11 November 2011. 
  5. ^ Carr, David. "Facebook, Twitter Posts Can Be Voice Recordings". Information Week. http://www.informationweek.com/thebrainyard/news/social_networking_consumer/231300130. Retrieved 2011-11-11. 
  6. ^ Carr, David. "Salesforce.com Chatter Gets Smart". Information Week. http://www.informationweek.com/thebrainyard/news/social_networking_private_platforms/231601724. 
  7. ^ "Angel Launches Angel 4 next-generation, enterprise communications platform in the cloud". Call Centre Clinic. http://www.callcentreclinic.com/news/call-centre-solutions/angel-launches-angel-4-next-generation-enterprise-communications-platform-in-the-cloud-44134.htm. Retrieved 11 November 2011. 

External links